Frequently asked questions

We use a printing technique that uses water-based ink. This printing technique allows us to have superior quality designs while also being mindful of our planet.

For returns and refunds, please contact us at our email address: contact@urusaiclothing.com and provide your order number. We will process your request as soon as possible. Alternatively, you can review our refund policy by clicking here. Please know that we will do everything we can to ensure your satisfaction.

It usually takes around 4 - 15 business days.

There may be delays during busy periods (such as holidays and Black Friday).

In theory, there are no import fees on our products, but sometimes the printing factory we use may go through the United States and may incur customs fees. Please note that this happens rarely, but we have no control over it.

We'll take care of it. Please contact us at the following email address: contact@urusaiclothing.com.

We are located in the city of Repentigny, Quebec, Canada.

Unfortunately, we do not have any stores at the moment, but perhaps one day!

You can send us an email at contact@urusaiclothing.com or go on our "contact us" page. You can also write to us on one of our social media platforms, and we will be happy to respond!